Service

We can help take the fear and confusion out of buying a new computer and help you integrate modern technology to improve your day-to-day business! If you don't know what you want in a system, take a look at this month's specials in our store or on-line. If you would like to build your own system our knowledgeable staff will be more than happy to assist you in your decision making process. Don't miss our support page for free downloads, useful links, and great hints and tips! If you're thinking about integrating technology into your home or workplace, call us at 833-6262 (in the Hampton Roads area). You can also e-mail us at sales@buygenesiscomputers.com. Genesis also offers a wide variety of services and support options. We repair and service a wide range of computers and office products. To address unique and specific needs, Genesis provides it's clientele with customizable service contracts-for example, depot and on-site contracts, or contracts that cover equipment both before and after manufacturers' warranties have expired.

Repairs & Upgrades

• Prompt Courteous Service
• Upgrade Your Present Computer
• We Pick-up and Deliver to the Peninsula and Tidewater Area
• Inexpensive Labor Rates
• Fast Turnaround Time
• Experienced Technicians
• Top Quality Components
• 30 Day Warranty on Labor

Labor Rates

Labor fee for computers and laptops $80 per hour

Labor fee for networking $90 per hour

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Drivers & Patches

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2 Year Warranty for Desktop Computers

Genesis Computer Repair and Sales provides a Two Year Warranty on all new pre-build and custom-build desktop computer systems. As of January 28,1999 all complete desktop systems integrated by Genesis Computer Repair and Sales are warranted for a period of two year from the invoice purchase date. The system warranty covers components and labor for the two year. The system warranty does not cover software incompatibilities or acquired viruses. For desktop computers, a fifty-dollar ($50.00) deductible per defective component will be applied to all claims on products without manufactures warranties that extend beyond the two year. Genesis Computer Repair and Sales does not give refunds. However we would gladly exchange a product for another of even or better value. Some of the products sold by Genesis Computer Repair and Sales carry longer warranties offered by the manufacturer. Customers should deal directly with the manufacturer for a defective product outside of the one-year of the warranty. All warranty repair service for original customers is provided by Genesis Computer Repair and Sales technical support staff at the Genesis Computer Repair and Sales facility. Genesis Computer Repair and Sales will also provide support by telephone (757) 833-6262 or e-mail (Sales@BuyGenesisComputers.com) to original customers for minor difficulties and malfunctions of the computer system. When a defect is reported that cannot be resolved via e-mail and/or telephone, our technical support facility is readily available to conduct the proper repairs. If a product was ordered incorrectly, does not work, or is not what you wanted - we will gladly help you exchange it. All exchanges must be pre-approved. You can accomplish this by calling us at (757) 833-6262. Any package received without pre-approval will be refused. Shipping and handling charges are non-refundable. The customer is responsible for all shipping charges to the warranty location. A copy of the packing slip must accompany all exchanges. Exchange items must be in the original condition with all manuals, disks, manufacturers packaging, etc. Do not write on the manufactures original packaging or warranty may be voided.

NOTE: Before you ship the product(s) to Genesis Computer Repair and Sales, back up the data on the hard-disk drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as diskettes, CDs, or PC Cards. If you have any questions, call Genesis Computer Repair and Sales for technical assistance.

This warranty does not cover any loss of business, profits, or other consequential damage, real or perceived, that may have resulted from any malfunction of the computer system. Nor does it cover any other unapproved software, hardware, programs installed by the user. Only damage or malfunction due to ordinary wear and tear, which will be determined by Genesis Computer Repair and Sales to be reasonable, will be covered under this warranty. Damage from flood, lightning strikes, earthquake, any other acts of God, mishandling, dropping, or infestation is not covered by this warranty. All warranties may be deemed void if Genesis Computer Repair and Sales determines that the computer system has been damaged due to insufficient packaging during any exchange shipment back to Genesis Computer Repair and Sales. Genesis Computer Repair and Sales cannot reload any software not originally loaded by Genesis Computer Repair and Sales. Furthermore, this warranty is void if unauthorized parts, repairs, and/or alterations are made to the computer system. Genesis Computer Repair and Sales reserves the right to determine whether alterations have been made, or damages caused, by such facts that would serve to void the terms of this warranty.

Components:

Genesis Computer Repair and Sales Warranties all new component purchases against manufacturer's defects for a period of one (1) year and reconditioned components for 30-days. Products must be returned in original packaging and have all the original markings, labels, serial numbers and manufactures tags intact or warrantee may be voided.

Software:

Genesis Computer Repair and Sales offers a 7-day exchange on all unopened software products sold. Exchanges will not be offered on opened software.

Please Note: Genesis Computer Repair and Sales is not responsible for typographical errors. Prices are subject to change without notice (memory prices are extremely volatile).

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